Hospitality Supervisor Level 3 and Hospitality Management Level 4

Hospitality Supervisor Apprenticeship Level 3
A 12-month apprenticeship featuring Hospitality Supervisory knowledge and skills training including Maths and English for those aiming to work as a Supervisor in a Hospitality environment. The apprentice will receive interactive face to face training in Supervisory, communication and people skills, and planning, organisation, motivation and team building. A designated tutor will make regular visits to the workplace to see the apprentice and their line manager, and monitor progress and supervise training goals. They will also provide coaching, mentoring and advice. The apprentice will also have access to a library of online support materials to help reinforce their training. The apprentice receives an Independent End Point Assessment to confirm their skills and capabilities. Progression is possible onto a Hospitality Management level 4.
Who is it for?
A Hospitality Supervisor can work in a range of hospitality departments across a number of environments – these include bars, restaurants, hotels, cafés, conference and events venues, arenas, contract catering and managed facilities.
The supervisory role is very varied and enables an apprentice to specialise in a particular department. Supervisors need to be ready to be flexible and versatile in order to support colleagues in other departments or areas of the business.
Specialist areas in hospitality include restaurants, bars, lounges, room service, kitchens, housekeeping, concierge and guest relations, reception, reservations and conference and events. A key part of the role is knowing the standards of service required, communicating with and organising teams to ensure the business runs smoothly. A good supervisor will be focussed on developing excellent customer relations, monitoring the working environment, ensuring everything that needs to be doe, has been done. It is about recognising when a guest needs something and being able to advise them on their best option, as well as knowing all about their products and services, and understanding what it takes to motivate members of the team. A vital part of the role is to work hard to make the team feel supported and ensure they have everything they need to do their job well.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a hospitality management apprenticeship at level 4
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass English and Maths at level 2 (or have the appropriate exemption certificate) and work towards and attempt level 3 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will visit the apprentice and their line manager between two and four times each month at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to a library of online learning materials to reinforce face to face teaching and coaching sessions.
Hospitality Management Apprenticeship Level 4
An 18-month apprenticeship featuring management training in planning, organising, monitoring, motivating and controlling teams and resources. Training also includes guest relations and communications and is for those wishing to move into a junior management role. The apprentice will receive regular, interactive face to face coaching in all aspects of management: Assessment methods include case studies, reports, financial and data analysis, presentations work based assessments and problem solving. A personal tutor will make regular visits to the workplace to supervise learning goals and meet with their line manager. A library of Online learning materials will be available to reinforce all coaching and training. Progression is possible onto Leadership & Management at level 5.
Who is it for?
A Hospitality Manager can work in a range of hospitality roles across a number of environments – these include bars, restaurants, hotels, cafés, conference and events centres, arenas, contract catering and managed facilities.
The level of responsibility varies according to the size of the business. The apprentice may specialise in a particular department, or be a duty manager across several departments. Managers need to be flexible and versatile, as they are likely to need to support colleagues in other departments when needed.
A key part of the role is planning and organising the work of teams, controlling systems and procedures, and making sure teams work to an agreed set of standards. It might involve managing finances and budgets, making sure the business is performing according to agreed targets. It will certainly involve meeting customers, understanding their needs and ensuring teams are meeting the expectations of the customers. It may include selling to customers or making sure the teams understand the product and service promises made. The Manager will be working to ensure both staff and guests are having the best experience of being part of the organisation they can.
Additional information summary
Entry
Apprentices are likely to hold a qualification at level 3 or have the appropriate level of experience of the workplace
Duration: The minimum duration for this apprenticeship is 18 months.
Level
This apprenticeship is level 4.
Professional Trainers and Mentors
During their training, apprentices will be assigned a designated Training Coach by Skills Republic. The coach will supervise the progress of the management apprentice as they work through a series of project based assignments. The assignments are designed and contextualised to relate to the candidate’s workplace to encourage the development of potential improvements to business systems and procedures. The coach will also mentor, advise, supervise and monitor the progress against agreed training goals. The management apprentice will also have access to a library of online learning materials to reinforce their learning.