Event Assistant & Customer Service Practitioner

Event Assistant Apprenticeship Level 3
A 12-month apprenticeship featuring knowledge and skills training (including level 1 Maths and English) for those aiming to work as part of an events team. The apprentice is assigned a designated trainer who will deliver an interactive face to face training in events planning, communications, administrating, data analysis, client relations, sales and operational duties. They will also visit the apprentice, and their line manager, in the work place, on a regular basis to monitor progress against training goals. The trainer will also be available to coach and provide advice. The apprentice will also have access to online learning materials to support their progress. The apprentice receives an independent End Point Assessment to confirm their capabilities.
Who is it for?
An Events assistant can work in a range of hospitality and events environments such as hotels, arenas, festivals and seminars across a wide geographical area.
The job role is very varied and enables an apprentice to build a wide range of generic operational and planning skills which may be applied in a number of different arenas. These roles require flexible, innovative and versatile people who are good at communicating, have clear vision, are well organised and can solve ongoing logistical problems. Such is the nature of the events business (and often the size and scale of the environments, and customer numbers involved), people working in it need to be good team players and able to make swift decisions.
There is a good deal of client liaison and negotiating, communicating and implementing plans which may have been speedily drawn up in response to short deadlines. Very few events will be identical, but the work is fascinating and offers interesting challenges.
Additional information summary
Entry
An employee apprentice at this level is likely to have a related level 2 qualification or an appropriate level of experience gained in professional events environment over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 12 months.
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass level 2 English and Maths (or have the appropriate exemption certificate) and be working towards and attempt the next level before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will deliver a series of face to face seminars featuring analysis of live case studies, working scenarios, presentations, team work, communication and problem solving skills. The trainer will regularly visit the apprentice and their line manager at their workplace to monitor progress and obtain feedback on performance. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, supervise assessment goals. The apprentice will also have access to online learning materials to reinforce face to face coaching.

Customer Service Practitioner Apprenticeship Level 2
A 12-month apprenticeship featuring Customer Service knowledge and skills training including level 1 Maths and English for those aiming to work in guest and customer relations. The apprentice is assigned a designated trainer who will deliver an interactive face to face training in understanding customer expectations, communications, relationship building and complaint handling. They will also visit the apprentice and their line manager in the work place, to monitor progress against training goals and provide coaching and advice. The apprentice will also have access to online learning materials to support their learning. The apprentice receives an independent End Point Assessment to confirm their capabilities. Progression is possible onto a Customer Service programme at level 3.
Who is it for?
This is a 12-month minimum apprenticeship opportunity which involves:
• Functional Skills Maths (Level 1)
• Functional Skills English (Level 1)
• An Independent End Assessment
A customer service professional can work in a range of business and hospitality roles across a number of environments.
The job role is very varied and will depend on the expectations and standards of customers and the level of the products and services offered by the organisation. They need to be excellent communicators, be flexible and versatile and capable of handling complex requests and complaints. They will need to be well informed, tactful and diplomatic and will need to understand how their role supports colleagues in other areas of the business.
A key part of the role is communicating and developing excellent customer facing skills. It is about recognising how best to handle a situation, and how best to solve the problem that may have arisen. They will always need to be patient and calm and present themselves with integrity and professionalism.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training and may seek those with some previous experience in a similar.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a customer service apprenticeship at level 3
Level
This apprenticeship is level 2.
Functional Skills
To complete the apprenticeship the apprentice must pass level 1 English and Maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. Learning and development will be through a series of workplace related case studies, projects, reports, and presentations. The trainer will visit the apprentice and their line manager on a regular basis at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to online learning materials to reinforce face to face teaching.