Aprenticeship Course Information

Apprenticeship Course Titles
Hospitality Team Member
Hospitality Supervisor
Hospitality Management
Commis Chef
Chef de Partie
Business Administrator
Event Assistant
Customer Service Practitioner
Social Media and Digital Marketing
Sales and Telesales

Hospitality Team Member Apprenticeship Level 2
A 12-month apprenticeship featuring Hospitality knowledge and skills training including level 1 Maths and English for those aiming to work as part of a hospitality team. The apprentice is assigned a designated trainer who will deliver an interactive face to face training and assessment programme which features communication, teamwork, operational skills, customer service and problem solving. They will also visit the apprentice, and their line manager, in the work place, to monitor progress and supervise training goals. The trainer will be available to coach, mentor, and provide advice. The apprentice will also have access to a library of online learning materials to support their progress.
The apprentice receives an independent End Point Assessment to confirm their skills and capabilities. Progression is possible onto a Hospitality Team Leader at level 3.
Who is it for?
This is a 12-month minimum apprenticeship opportunity which involves:
• Functional Skills Maths (Level 1)
• Functional Skills English (Level 1)
• An Independent End Assessment
A Hospitality Team Member can work in a range of hospitality roles across a number of environments – these include bars, restaurants, hotels, cafés, conference and events centres, banqueting and party venues, arenas, contract catering and managed Facilities.
The job role is very varied and enables an apprentice to specialise in a particular department, they can also work across the business during busy periods. They need to be ready to be flexible and versatile as they may need to support colleagues in other departments or areas of the business.
Specialist areas in hospitality include food and beverage service, serving alcoholic beverages, barista, preparing and cooking food, housekeeping, concierge and guest relations, reception, hall porter, reservations and conference and events. A key part of the role is communicating and developing excellent customer facing ‘hospitality’ skills and knowledge. It is about recognising when a guest needs something and being able to advise them on their best option, as well as knowing their products and services and understanding what it takes to work as part of a team. A vital part of the role is to work hard to make the guest feel welcome and ensure they have everything they need to make their visit a memorable one.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a hospitality supervisory or team leader apprenticeship at level 3
Level
This apprenticeship is level 2.
Functional Skills
To complete the apprenticeship the apprentice must pass level 1 English and Maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will visit the apprentice and their line manager between two and four times each month at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to online learning materials to reinforce face to face teaching.
Hospitality Supervisor Apprenticeship Level 3
A 12-month apprenticeship featuring Hospitality Supervisory knowledge and skills training including Maths and English for those aiming to work as a Supervisor in a Hospitality environment. The apprentice will receive interactive face to face training in Supervisory, communication and people skills, and planning, organisation, motivation and team building. A designated tutor will make regular visits to the workplace to see the apprentice and their line manager, and monitor progress and supervise training goals. They will also provide coaching, mentoring and advice. The apprentice will also have access to a library of online support materials to help reinforce their training. The apprentice receives an Independent End Point Assessment to confirm their skills and capabilities. Progression is possible onto a Hospitality Management level 4.
Who is it for?
A Hospitality Supervisor can work in a range of hospitality departments across a number of environments – these include bars, restaurants, hotels, cafés, conference and events venues, arenas, contract catering and managed facilities.
The supervisory role is very varied and enables an apprentice to specialise in a particular department. Supervisors need to be ready to be flexible and versatile in order to support colleagues in other departments or areas of the business.
Specialist areas in hospitality include restaurants, bars, lounges, room service, kitchens, housekeeping, concierge and guest relations, reception, reservations and conference and events. A key part of the role is knowing the standards of service required, communicating with and organising teams to ensure the business runs smoothly. A good supervisor will be focussed on developing excellent customer relations, monitoring the working environment, ensuring everything that needs to be doe, has been done. It is about recognising when a guest needs something and being able to advise them on their best option, as well as knowing all about their products and services, and understanding what it takes to motivate members of the team. A vital part of the role is to work hard to make the team feel supported and ensure they have everything they need to do their job well.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a hospitality management apprenticeship at level 4
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass English and Maths at level 2 (or have the appropriate exemption certificate) and work towards and attempt level 3 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will visit the apprentice and their line manager between two and four times each month at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to a library of online learning materials to reinforce face to face teaching and coaching sessions.
Hospitality Management Apprenticeship Level 4
An 18-month apprenticeship featuring management training in planning, organising, monitoring, motivating and controlling teams and resources. Training also includes guest relations and communications and is for those wishing to move into a junior management role. The apprentice will receive regular, interactive face to face coaching in all aspects of management: Assessment methods include case studies, reports, financial and data analysis, presentations work based assessments and problem solving. A personal tutor will make regular visits to the workplace to supervise learning goals and meet with their line manager. A library of Online learning materials will be available to reinforce all coaching and training. Progression is possible onto Leadership & Management at level 5.
Who is it for?
A Hospitality Manager can work in a range of hospitality roles across a number of environments – these include bars, restaurants, hotels, cafés, conference and events centres, arenas, contract catering and managed facilities.
The level of responsibility varies according to the size of the business. The apprentice may specialise in a particular department, or be a duty manager across several departments. Managers need to be flexible and versatile, as they are likely to need to support colleagues in other departments when needed.
A key part of the role is planning and organising the work of teams, controlling systems and procedures, and making sure teams work to an agreed set of standards. It might involve managing finances and budgets, making sure the business is performing according to agreed targets. It will certainly involve meeting customers, understanding their needs and ensuring teams are meeting the expectations of the customers. It may include selling to customers or making sure the teams understand the product and service promises made. The Manager will be working to ensure both staff and guests are having the best experience of being part of the organisation they can.
Additional information summary
Entry
Apprentices are likely to hold a qualification at level 3 or have the appropriate level of experience of the workplace
Duration: The minimum duration for this apprenticeship is 18 months.
Level
This apprenticeship is level 4.
Professional Trainers and Mentors
During their training, apprentices will be assigned a designated Training Coach by Skills Republic. The coach will supervise the progress of the management apprentice as they work through a series of project based assignments. The assignments are designed and contextualised to relate to the candidate’s workplace to encourage the development of potential improvements to business systems and procedures. The coach will also mentor, advise, supervise and monitor the progress against agreed training goals. The management apprentice will also have access to a library of online learning materials to reinforce their learning.
Commis Chef Apprenticeship Level 2
A 12-month apprenticeship featuring culinary knowledge and skills training including level 1 Maths and English for those aiming to work as a chef. The apprentice is assigned a designated trainer who will deliver interactive face to face food preparation and cookery skills training and assessments. This will be carried out in a designated space in the workplace or at a separate training venue nearby. The trainer will also visit the apprentice, and their line manager, in the work place, to monitor progress against learning goals. The trainer will be available to mentor and provide training advice. The apprentice will also have access to online learning materials to support their training. The apprentice receives an independent End Point Assessment to confirm their skills and capabilities. Progression is possible onto a Chef de Partie at level 3.
Who is it for?
This is a 12-month minimum apprenticeship opportunity which involves:
• Functional Skills Maths (Level 1)
• Functional Skills English (Level 1)
• An Independent End Assessment
A Commis Chef can work in a range of hospitality environments – these include Hotels, restaurants, cafés, conference and banqueting venues, arenas and in contract catering and managed venues.
The food ingredients may vary, but the skills are based on the foundation of all food preparation and cooking techniques. A key part of the role is knowing about the products and how to prepare them. Roasting, poaching, boiling, grilling shallow and deep frying are some of the skills learned, as well as knife skills, and the safe handling and storage of food. Nutrition, sustainability, communication and teamwork are also vital parts of the skillset needed to make a success of the role of a commis chef.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a hospitality supervisory or team leader apprenticeship at level 3
Level
This apprenticeship is level 2.
Functional Skills
To complete the apprenticeship the apprentice must pass level 1 English and Maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will visit the apprentice and their line manager between two and four times each month at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to online learning materials to reinforce face to face training.
Chef de Partie Apprenticeship Level 3
A 12-month apprenticeship featuring advanced culinary knowledge and skills training including Maths and English for those aiming to work as a chef de partie. The apprentice is assigned a designated trainer who will deliver interactive face to face advanced food preparation and cookery skills and knowledge training. They will also visit the apprentice, and their line manager, in the work place, to monitor and assess their progress and to provide mentoring and advice. The apprentice will also have access to a range of online learning materials to support their training. The apprentice receives an independent End Point Assessment to confirm their skills, knowledge and capabilities. Progression is possible to Hospitality Management level 4.
Who is it for?
A Chef de Partie can work in a range of hospitality environments – these include Hotels, restaurants, cafés, conference and banqueting venues, arenas and in contract catering and managed venues. The role also includes supervising the work of others and running a particular section within a kitchen environment.
The food ingredients are likely to be more complex as are the dishes the Chef de Partie will be preparing. The ingredients used will depend on the style and level of the restaurant menu and price point charged. Key elements of the role include knowing how to get the best out of a team, organising the mise en place and patterns of work to suit the skills of the team and the menu that is being prepared. As well as the practical skills and processes becoming more complex, the Chef de Partie will have more responsibility for considering nutrition, sustainability, waste and energy management as well as communication, work flow and teamwork.
Additional information summary
Entry
An employee apprentice at this level is likely to have a level 2 qualification or an appropriate level of experience gained in professional kitchens over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a hospitality supervisory or team leader apprenticeship at level 3
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass level 2 English and Maths (or have the appropriate exemption certificate) and work towards and continue to develop their numeracy and communication skills beyond this alongside the course.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment to demonstrate their skills and capabilities at this level.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will visit the apprentice and their line manager between two and four times each month at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to online learning materials to reinforce face to face training demonstrations and assessments.
Business Administrator Apprenticeship Level 3
A 12-month apprenticeship featuring advanced business and administrative knowledge and skills training including Maths and English. Designed for those aiming to work in an business administration environment. The apprentice is assigned a designated trainer who will deliver face to face training in planning, organising, communicating, time and diary management and IT based functions. They will also visit the apprentice, and their line manager, in the work place, to monitor progress. The trainer will be available to mentor, and provide advice. The apprentice will also have access to online materials to support their learning. The apprentice receives an independent End Point Assessment to confirm their skills and capabilities.
Who is it for?
A business administrator can work in a range of roles across a wide variety of business environments.
The job role is very varied and enables an apprentice to build a range of generic talents and skills according to the environment in which they are working. They need to be flexible and versatile, be good communicators, good and liaising between different teams and departments as they may need to support colleagues in other departments or areas of the business.
A key part of the role is communicating and developing excellent internal customer skills and knowledge, including a good understanding of the business and how its constituent parts fit together as a whole. It takes a good understanding of what is needed to work in conjunction with a number of teams. It may be organising resources, spaces, people or time. It will also involve the managing of records and information and researching and locating information as needed by various parties within the organisation.
Additional information summary
Entry
An employee apprentice at this level is likely to have a level 2 qualification or an appropriate level of experience gained in professional environment over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 12 months.
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass level 2 English and Maths (or have the appropriate exemption certificate) and work towards and attempt levels above this before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will deliver a series of work based assignments and activities to help build the required skills and knowledge. Assessments will all be related to the work place and will involve the apprentice participating in a series of case studies, operational challenges, analysing systems and procedures to make improvements and make presentations or bids for outcomes or resources. The trainer’s role is more that of a coach and mentor – supporting the apprentice’s progress and supervising work on an ongoing basis. Work place visits to the apprentice and their line manager are made on a regular basis to also monitor progress in the workplace and according to training goals set. The apprentice will also have access to online learning materials to reinforce face to face teaching.
Event Assistant Apprenticeship Level 3
A 12-month apprenticeship featuring knowledge and skills training (including level 1 Maths and English) for those aiming to work as part of an events team. The apprentice is assigned a designated trainer who will deliver an interactive face to face training in events planning, communications, administrating, data analysis, client relations, sales and operational duties. They will also visit the apprentice, and their line manager, in the work place, on a regular basis to monitor progress against training goals. The trainer will also be available to coach and provide advice. The apprentice will also have access to online learning materials to support their progress. The apprentice receives an independent End Point Assessment to confirm their capabilities.
Who is it for?
An Events assistant can work in a range of hospitality and events environments such as hotels, arenas, festivals and seminars across a wide geographical area.
The job role is very varied and enables an apprentice to build a wide range of generic operational and planning skills which may be applied in a number of different arenas. These roles require flexible, innovative and versatile people who are good at communicating, have clear vision, are well organised and can solve ongoing logistical problems. Such is the nature of the events business (and often the size and scale of the environments, and customer numbers involved), people working in it need to be good team players and able to make swift decisions.
There is a good deal of client liaison and negotiating, communicating and implementing plans which may have been speedily drawn up in response to short deadlines. Very few events will be identical, but the work is fascinating and offers interesting challenges.
Additional information summary
Entry
An employee apprentice at this level is likely to have a related level 2 qualification or an appropriate level of experience gained in professional events environment over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 12 months.
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass level 2 English and Maths (or have the appropriate exemption certificate) and be working towards and attempt the next level before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will deliver a series of face to face seminars featuring analysis of live case studies, working scenarios, presentations, team work, communication and problem solving skills. The trainer will regularly visit the apprentice and their line manager at their workplace to monitor progress and obtain feedback on performance. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, supervise assessment goals. The apprentice will also have access to online learning materials to reinforce face to face coaching.
Customer Service Practitioner Apprenticeship Level 2
A 12-month apprenticeship featuring Customer Service knowledge and skills training including level 1 Maths and English for those aiming to work in guest and customer relations. The apprentice is assigned a designated trainer who will deliver an interactive face to face training in understanding customer expectations, communications, relationship building and complaint handling. They will also visit the apprentice and their line manager in the work place, to monitor progress against training goals and provide coaching and advice. The apprentice will also have access to online learning materials to support their learning. The apprentice receives an independent End Point Assessment to confirm their capabilities. Progression is possible onto a Customer Service programme at level 3.
Who is it for?
This is a 12-month minimum apprenticeship opportunity which involves:
• Functional Skills Maths (Level 1)
• Functional Skills English (Level 1)
• An Independent End Assessment
A customer service professional can work in a range of business and hospitality roles across a number of environments.
The job role is very varied and will depend on the expectations and standards of customers and the level of the products and services offered by the organisation. They need to be excellent communicators, be flexible and versatile and capable of handling complex requests and complaints. They will need to be well informed, tactful and diplomatic and will need to understand how their role supports colleagues in other areas of the business.
A key part of the role is communicating and developing excellent customer facing skills. It is about recognising how best to handle a situation, and how best to solve the problem that may have arisen. They will always need to be patient and calm and present themselves with integrity and professionalism.
Additional information summary
Entry
Employers will set their own entry requirements to enable an employee to begin their apprenticeship training and may seek those with some previous experience in a similar.
Duration
The minimum duration for this apprenticeship is 12 months.
Progression
On completion of this apprenticeship, it is possible to progress onto a customer service apprenticeship at level 3
Level
This apprenticeship is level 2.
Functional Skills
To complete the apprenticeship the apprentice must pass level 1 English and Maths (or have the appropriate exemption certificate) and work towards and attempt level 2 before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. Learning and development will be through a series of workplace related case studies, projects, reports, and presentations. The trainer will visit the apprentice and their line manager on a regular basis at their workplace. To complement these visits, the trainer will be in contact with the apprentice to coach, mentor, advise, monitor progress and supervise training goals. The apprentice will also have access to online learning materials to reinforce face to face teaching.
Social Media and Digital Marketing Level 4
An 15-month apprenticeship featuring marketing and communications training in developing social media resources and communications; devising, organising digital marketing functions. Training is for those wishing to move into social media and digital marketing roles and also includes the monitoring and assessing the value of campaigns and their impacts. The apprentice will receive regular, interactive face to face coaching in all aspects of social media and digital marketing activities. assessments will be made using case studies, campaigns, work based reports, presentations and pitches and data analysis projects. A personal tutor will make regular visits to the workplace to supervise learning goals and meet with their line manager. Online learning materials will be available to reinforce all coaching and training. Progression is possible onto Leadership & Management at level 5.
Who is it for?
A marketing and communications person can work in a range of business environments The job role is varied according to the nature of the products and services involved in the business. This enables an apprentice to apply their generic skills in a variety of scenarios. Developing interest in the company and its activities may be further enhanced through the effective use of social media. This programme explores the various methods of gathering information and data, developing and shaping the subsequent products and services according to the intelligence received and then informing and announcing this through an innovative range of digital and social media platforms. Candidates are likely to have an existing background in marketing and promotion, and are looking to develop techniques, skills and knowledge to embrace digital and social media environments.
Additional information summary
Entry
An employee apprentice at this level is likely to have a level 3 qualification in a related field and an appropriate level of experience gained in a professional environment over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 15 months.
Level
This apprenticeship is level 4.
Maths and English
Alongside the apprenticeship, apprentices are encouraged to continue to develop their maths and English competence and work towards achieving they next level according to what they have completed before.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will deliver a series of coaching and training sessions to support the apprentice through a programme of assignments, projects, presentations, case studies, campaigns and tasks. Regular visits will also be made to the workplace to monitor the progress of the apprentice and their work, and also gain feedback from their line manager. The apprentice will receive additional mentoring where required to supervise their progress against their assessment and training goals. The apprentice will also have access to online learning materials to reinforce face to face training.
Sales and Telesales Apprenticeship Level 3
A 12-month apprenticeship featuring knowledge and skills training and coaching (including Maths and English) for those aiming to work as part of sales or telesales team. The apprentice is assigned a designated trainer who will deliver a series of coaching sessions contextualised to the job role and its environment to build the level of knowledge and skills required. They will also visit the apprentice, and their line manager, in the work place, to monitor progress and gain feedback on performance as appropriate. The trainer will be available to coach, mentor, and provide advice. The apprentice will also have access to online learning materials to support their progress. The apprentice receives an independent End Point Assessment to confirm their skills and capabilities.
Who is it for?
A Sales/Telesales employee can work in a range of environments across the business and hospitality sectors.
The job role will require good levels of self motivation, planning and organisation and the ability to communicate with potential customers or clients. This may be face to face or using telephone and social media to announce opportunities and motivate the consumer to buy.
The job role requires excellent communication skills and the ability to be able to point out the benefits of the products or services involved in the sale. A key part of the role is communicating and developing customer relationships and having clear strategies for driving sales. It may also be about recognising when a guest needs something and being able to advise them on what their best option might be. The role may also require the employee to work as part of a wider team and understand how these team dynamics need to support one another. Good salespeople are excellent self starters, powerful communicators and have a talent for negotiation too.
Additional information summary
Entry
An employee apprentice at this level is likely to have a level 2 qualification or an appropriate level of experience gained in professional sales environment over an agreed period of time.
Duration
The minimum duration for this apprenticeship is 12 months.
Level
This apprenticeship is level 3.
Maths and English
To complete the apprenticeship the apprentice must pass level 2 English and Maths (or have the appropriate exemption certificate) and work towards and attempt the next appropriate level before undertaking their End Point Assessment.
End Point Assessment
To achieve this apprenticeship, the employer, training provider and apprentice will agree when the apprentice is competent and ready to undertake an independent end point assessment.
Professional Trainers and Mentors
During their training, each apprentice will be assigned a designated Trainer by Skills Republic. The trainer will deliver a series of coaching and training sessions to support the apprentice through a programme of assignments, projects, presentations, case studies and tasks. Regular visits will also be made to the workplace to monitor the progress of the apprentice and gain feedback from their line manager. The apprentice will receive additional mentoring where required to supervise and monitor their progress through their assessment and training goals. The apprentice will also have access to online learning materials to reinforce face to face training.